The gate will not open
- Stand close to the pool reader.
- Turn Bluetooth on.
- Allow Bluetooth for PDK Access in phone settings.
- Open PDK Access once near the pool, then try again.
- Fully close and reopen the app.
- Restart your phone if needed.
Brookwood HOA · PDK Access Help
Let’s get your pool key working again!
Use this page for common PDK Access app problems: Bluetooth not opening the pool gate, missing credentials, new phones, changed emails, expired activation links, or setup confusion.
Before you try the gate: make sure Bluetooth is on, PDK Access has Bluetooth permission, and you are using the exact email address Brookwood has on file for your pool access.
Common pool key problems
Most pool access issues fall into one of these buckets. Start with the card that sounds closest to what is happening.
I got a new phone
- Install the current PDK Access app.
- Open the app and choose mobile access/unlocking gates.
- Tap Add Credentials.
- Enter the exact email Brookwood has on file.
- Use the one-time code from [email protected].
My credential is missing
If your Brookwood card disappeared or did not transfer, try Add Credentials in PDK Access. If no Brookwood credential appears after the code, Brookwood may need to reissue it.
No code email / wrong email
- Search spam for [email protected].
- One-time codes expire after 5 minutes.
- If your email is not registered in PDK, no code will be sent.
- If your email changed, Brookwood must update it for you.
Activation link expired
PDK activation links expire after 72 hours. If the link is old, open PDK Access and use Add Credentials with the same email Brookwood has on file.
Approval or dues questions
If your access is not working because of HOA dues, please contact Red Door, Brookwood’s property management company. Some residents believe they are current when the payment has not actually posted to the account yet.
If you recently made a payment, it must be reflected on the account before access can be updated. This typically takes 7 to 10 business days, depending on payment method and holidays.
What this page can help with
- Walk through Bluetooth and pool gate troubleshooting.
- Help you set up or refresh the PDK Access app.
- Explain what to do after getting a new phone.
- Guide you through missing credential and email/code issues.
What this page cannot do
- It cannot unlock the pool gate remotely.
- It cannot approve a new pool access request by itself.
- It cannot verify dues or account status.
- It cannot change your PDK email without Brookwood review.
Still stuck?
If the steps above do not fix the issue, send a quick email to [email protected] and include the details Brookwood needs to troubleshoot your pool key access.
What to include in your email
- What is happening when you try to use the pool gate or PDK app.
- What kind of phone you have: iPhone, Android, or not sure.
- The email address you are using in the PDK Access app.
- If you remember it, any older email address that may have been used for pool access.
- Your mobile number.
- Your Brookwood property address and any other details that can help identify the account and get back in touch with you.